Return Policy

At GEARCASE, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our return policy below.

1. Return Window

Customers may request a return within 3–7 days from the date of delivery. Returns requested after this period will not be accepted.

2. Eligibility

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.

• Proof of purchase (order confirmation or receipt) must be provided.

• Defective or damaged products are eligible for return within the return window.

3. Non-Returnable Items

• Items that have been used or damaged by the customer.

• Products sold “as-is” or marked final sale.

4. Return Process

1. Contact our support team at [email protected] to initiate a return.

2. Our team will provide detailed instructions on how to return your item.

3. Ship the item back using a reliable shipping method with tracking.

5. Refunds

Once your returned item is received and inspected:

• Approved refunds will be issued to your original payment method within 7–14 business days.

• Shipping fees are non-refundable.

6. Exchanges

At this time, we only offer refunds for eligible returns. For replacements or exchanges, please contact us directly at [email protected].

7. Contact Information

For questions regarding returns, please reach out to us:
Email: [email protected]